Yesterday I had to run to the pharmacy to reorder some prescriptions and update our insurance information. Here is all that I wanted to say to the "pharmacy manager" ( with whom I haven't had much interaction prior) that tried to help the employee helping me....
Dear Pharmacy Manager,
You have no idea how difficult it was for me to come into your store yesterday to update my family's insurance information and refill the prescriptions we need. You immediately judged me when the sweet girl behind the counter asked you to help her change my insurance info to Husky (Connecticut's state insurance). You rolled your eyes as you gave her the correct codes and just looked at me.
At first, I tried to think it was just me. You weren't actually judging me. Maybe you were having a bad day of your own. Maybe I was being overly sensitive because I was so uncomfortable regarding the state of my own situation.
Then, there was no question about it, was there?
You were angry that two of my prescriptions had already been filled and you were going to have to fax my doctors for new prescriptions because that is what my new insurance requires. You sighed and acted put upon to have to do this. You made a snarky comment about how you were sure someone "like me" wasn't going to pay outright for my medication. I wondered to myself if you would have treated me like this if I had "regular" insurance. Insurance like we used to before my husbad was laid off.
You didn't see the confusion/defeat in my eyes when you flat out refused to help and fax my husband and daughter's doctors for the new prescriptions. You told me it was "too much" work for you to do and I needed to take care of it myself. Yet, your business has done this many many times in the past thirteen years we have used your services. Of course we had insurance that wasn't issued from the state then.
You further went on to give me a hard time when my daughter's card had an error in the spelling of our last name. I hadn't noticed it before and it was clearly a case of mis-keying. You treated me like I was trying to get away with even more than having the audacity to obtain medication that my family needs.
You don't know me, yet you thought you did.
You don't know that there are many services my family and I could utilize through our state but have declined. You don't know that I had no choice BUT to be put on this insurance because that was what I was told when I tried to obrain regular insurance. It wasn't even a question given our current financial situation.
You don't know that I am only filling those medications absolutely necessary and skipping the pricey MS drugs I used to take.
You don't know that my husband has worked for the past twenty five years straight. And worked hard for that matter. Day after day he is trying to find a new job and right our current situation. We have discussed whether it would be viable for me to find a part time job given my own health issues.
You stared me down like I was a piece of garbage. A pathetic moocher.
You don't know how hard it is to be in our situation and, quite frankly, I hope you never have it happen to you. But, if it does? I hope you find people who extend more kindness to you than you gave me.