As you may recall, we upgraded both Guppies phones for Christmas.
Whelp, we now find ourselves in new territory regarding....
Or more to the point...
We have always had a rather generous data limit - 15G plus ATT gives us a bonus "thank you" 10G per month. 25G should be plenty, right?
Well, lately, not so much. We have been running out of gig days in advance of the new billing cycle. And, of course ATT so generously adds 1 more gig at a time to the tune of $15 per additional gig!
I had been reminding the guppies to be on wifi at their friends' houses, connect to school wifi when using their phones for school related stuff, etc.
This weekend I had enough of it and called ATT to have the extra data cut off.
And here's where it gets really interesting!
After twenty five minutes and getting hold of the "right" representative, I was told that I can NOT stop extra data being added to my phones.
Yeah, well first they wanted to sell me their direct TV package which, coincidentally, offers unlimited cell phone texting and minutes (already have those) AND unlimited data. I explained I already have a cable company and do not want to switch. Know what the rep said? It might be beneficial to do this even for ONE TV in the house! Yup, he tried to get me to have two separate cable systems on the two TVs I own! Ridiculous right?
It gets better...
Then I was offered a "new promo" 16G package for ten dollars more per month than the one I already have! At first the rep tried to say I would be getting more gig so hopefully less overage. I had to be the one to remind them that I currently get 25G (15 on the plan plus my bonus 10) for less per month! And, when I questioned them if I would lose my extra "thank you" 10G, they waffled and finally admitted that I would. So, yeah...why would I take that offer?
Finally, when the rep realized I wouldn't be changing plans, they decided to tell me how to turn off the data to the guppies' phones. It turns out I actually CAN do that via their website. And it was all I really wanted to do in the first place!
The guppies will now have their data automatically turned off every month if/when our gig is maxed out. And, I can say goodbye to high(er) phone bills.
I'm currently locked in with ATT for awhile but, once our contracts are up again, I think I'm jumping ship.
Anyone else out there with cell phone horror stories? =)